Refund policy
Return & Refund Policy
Last updated: August 22, 2026
Thank you for shopping with Digital Tracker.
Digital Tracker sells digital products, including spreadsheets, trackers, planners, templates, downloadable files, and other digital resources.
Because our products are delivered digitally and can be accessed or downloaded shortly after purchase, different refund rules apply compared with physical products.
Please review this policy carefully before completing your purchase.
1. Digital Products Are Generally Non-Returnable
Due to the nature of digital products, all purchases are generally final and non-returnable once the digital product has been delivered, accessed, or downloaded.
Digital products cannot be physically returned after delivery.
By completing your purchase, you acknowledge that you are purchasing a digital product and understand that access may be provided immediately after payment.
2. When a Refund May Be Considered
Although digital purchases are generally final, we may review refund requests in certain circumstances.
A refund may be considered if:
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You were charged more than once for the same order.
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You purchased the same product multiple times accidentally.
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You did not receive access to your purchased digital product and our support team is unable to resolve the issue.
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The file is technically defective, corrupted, or unusable and we are unable to provide a working replacement.
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You were charged for an order that you can reasonably demonstrate you did not authorize.
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A refund is otherwise required under applicable consumer protection law.
Each request may be reviewed individually.
Approval is not guaranteed unless required by applicable law.
3. Situations That Are Generally Not Eligible for Refunds
Refunds will generally not be provided for reasons including:
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You changed your mind after purchasing.
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You no longer want or need the product.
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You expected features that were not stated on the product page.
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You did not fully read the product description before purchasing.
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You purchased the wrong digital product.
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You do not have compatible software or applications required to use the product.
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You lack the technical knowledge needed to use the product.
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You downloaded or accessed the product and later decided not to use it.
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You expected specific personal, financial, productivity, health, or business results from using the product.
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You found a similar product elsewhere at a lower price.
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You failed to use the product after purchasing it.
Purchasing a digital product does not guarantee any particular outcome or result.
4. Technical Problems
If you experience a technical issue with your purchased product, please contact us before requesting a refund.
We will make reasonable efforts to resolve problems including:
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Broken download links
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Missing files
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Corrupted files
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Incorrect file access
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Delivery problems
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Access issues
We may provide:
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A replacement file
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A new download link
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Updated access
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Technical instructions
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Another reasonable solution
If we cannot resolve a legitimate technical issue, we may consider a refund.
5. Duplicate Purchases
If you accidentally purchase the exact same product more than once, contact us as soon as possible.
Where we can verify a genuine duplicate transaction, we may refund the duplicate charge.
6. Refund Request Timeframe
If you believe your purchase qualifies for a refund under this policy, please contact us within 14 days of purchase.
Requests submitted after this period may not be eligible unless required by applicable law.
Contact us at:
Please include:
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Your full name
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Email address used for the order
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Order number
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Product purchased
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Reason for the refund request
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Screenshots or other supporting information where relevant
Providing complete information helps us review your request more efficiently.
7. Refund Processing
If your refund is approved, it will generally be returned to the original payment method used for the purchase.
Once a refund has been issued, processing time depends on your bank, card issuer, or payment provider.
Digital Tracker does not control how quickly your payment provider posts the refund to your account.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first at:
We will make reasonable efforts to resolve legitimate order and payment issues.
Submitting a payment dispute or chargeback does not automatically mean that a refund is due.
We reserve the right to provide relevant order information, transaction records, product-access records, communications, and other supporting documentation to payment providers when responding to disputes.
9. EU, EEA and UK Customers
If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction that provides mandatory consumer rights for digital content, those legal rights continue to apply.
Where permitted by applicable law, when you purchase digital content that is supplied immediately, you may be asked to expressly consent to immediate delivery and acknowledge that certain cancellation or withdrawal rights may be affected once digital delivery begins.
Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted.
10. Product Descriptions
We make reasonable efforts to accurately describe our digital products, including their features, format, compatibility, and intended use.
Before purchasing, please review:
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Product description
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Included files or features
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Compatibility information
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Product screenshots
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Usage requirements
If you have questions before purchasing, contact us at:
11. Exchanges
Because Digital Tracker sells digital products, traditional product exchanges are generally not available.
If you accidentally purchase the wrong product, you may contact us and we may review the situation individually.
Any replacement or exchange is provided at our discretion unless otherwise required by law.
12. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect:
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Changes to our products
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Changes to our business practices
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Legal or regulatory requirements
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Changes to payment provider requirements
When updated, the revised policy will be published on our website and the “Last updated” date may be changed.
13. Contact Us
For questions about refunds, digital product access, duplicate charges, or order problems, contact:
Digital Tracker
Email: contact@digitaltracker.store
Address:
1212 Isaacs Creek Rd
Lost Creek, West Virginia 26385
United States